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Refund & Returns Policy – Royal Culture Clothing Brand

At Royal Culture, we take pride in offering high-quality, luxurious clothing that reflects our commitment to excellence. We understand, however, that there may be instances where a return or refund is necessary. To ensure your satisfaction, we’ve outlined our Refund & Returns Policy below.

1. Returns

We accept returns within 14 days from the date of delivery, provided the item meets the following conditions:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All tags and labels must be intact and attached.
  • The item must be returned in the original packaging (including any accessories, free gifts, or promotional items that were part of the order).
  • Items marked as “Final Sale” are not eligible for returns.

To Initiate a Return:

  • Please contact our customer service team at [customer service email] within the 14-day window to request a return authorization.
  • Once your return is approved, you will receive instructions on how to send your item back to us.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, the refund will be processed within 7-10 business days in the original method of payment.

  • Original shipping charges (if applicable) are non-refundable.
  • Please note that some payment providers may take additional time to process and post the refund to your account.

3. Exchanges

We do not offer direct exchanges. If you would like a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired product.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Intimate apparel
  • Custom-made or tailored items
  • Items marked as “Final Sale” or “Clearance”

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or refund, including any shipping costs associated with the return of the damaged item.

6. Return Shipping

  • Customers are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. Custom Orders

Custom-made or tailored items are non-refundable and non-returnable unless there is a manufacturing defect. Please ensure that all custom orders are carefully reviewed and accurate before confirming your purchase.

Contact Us

If you have any questions about our Refund & Returns Policy, please don’t hesitate to contact our customer service team:

  • Email: [customer service email]
  • Phone: [customer service phone number]

At Royal Culture, we are committed to providing a seamless and enjoyable shopping experience. Thank you for choosing us, and we look forward to serving you again!